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Frequently Asked Questions
Lifeline Homecare has been in business since 1989.
Yes, employees are provided with written policies and procedures during orientation training.
Yes, employees are provided with written policies and procedures during orientation training. In addition, employees receive ongoing continuing education and professional development training.
Lifeline Homecare has an ongoing compliance regimen
Yes, Lifeline Homecare has a very thorough screening process of all employees. As part of our BetterCare Screening Process, we participate with the Caregiver Quality Assurance Program, the industry leading program for recruiting, selecting and retaining the best caregivers.
Yes, an initial assessment is conducted and a personalized care plan is developed for each unique client.
Lifeline Homecare addresses the chain of command by attempting to resolve all issues at the lowest level possible to ensure proper resolution immediately. Issues are directed to Lifeline Homecare’s regional offices for resolution. If no resolution is reached, problems or issues may be directed to the corporate office for follow-up and resolution.
In the event of an emergency, all employees are instructed to first call 911. Employees are then instructed to call their supervisor at Lifeline Homecare.
Federal and state provisions require that all Lifeline Homecare employees keep information regarding clients and former clients confidential. All employees are required upon hire to read and sign an Agreement to Assure Confidentiality statement.
Lifeline Homecare typically bills monthly to ensure accuracy. In some cases, we may bill more frequently based on client request or other partner requirements.
Yes, whenever you call Lifeline Homecare, you can be assured that you will be speaking to a Lifeline Homecare employee.
Lifeline Homecare will provide references upon request.
Lifeline Homecare drug screens every employee, including random screenings at any time.
As a professional organization in the home care industry, your information will never be sold to any 3rd party or affiliate under any circumstances. Lifeline Homecare adheres to all federal and state HIPAA rules and regulations.
In most cases, there is no doctor’s prescription or pre-authorization required. Veterans Administration benefits and some private insurance companies may require authorization/pre-authorization.
We can adjust schedules with short notice, and we do not have any contract period to which you are committed.
No. You, or an authorized representative, will be invoiced after the completion of services. Because all Lifeline Homecare caregivers are employees of the company, you will not have to pay them directly.
No. You will never be locked into a long-term contract, and Lifeline Homecare will never require you to continue with services if you choose not to continue.
In most instances, we can start services the same day, and generally, within a couple of hours from the time we receive the call.
You may call us at 1-844-543-3546 or email to begin the process. We will contact you to schedule a free in-home assessment to determine your care needs. Then, we will identify caregivers who have the skills, personality and availability to assist you. Lifeline Homecare is here to help, it’s that easy!